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Frequently Asked Questions

Useful Information for Passengers

  • The time depends on the chosen tariff and usually ranges from a few minutes to half an hour.

  • Please note that check-in starts 3.5 hours and ends exactly 1 hour before departure.

  • You will need a passport for adults and a birth certificate for children.

  • It depends on the tariff category:

    • Business — total weight up to 10 kg with a sum of three dimensions 115 cm,
    • Economy — total weight up to 8 kg with a sum of three dimensions 115 cm

    Note that each item carried by the passenger will be considered hand luggage: handbag, bag, laptop, camera, case, basket, etc. Therefore, we recommend collecting all items in one piece of hand luggage that meets the airline`s rules.

  • You need to submit an application, specifying your full name, passport details, ticket number, direction, flight date, and reason for the request. Then, send it through the form on the Passenger Information page or by email to help@uzairways.online.

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